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Why 1-(518) 686*0306 is the
RIGHT CALL: |
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Customer
service is our lifeblood --
our mission. We focus exclusively on
providing the best on-site computer support available.
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Outstanding
technicians:
• We have high-level certifications
• We have decades of experience in the computer industry
• “Microsoft University” – a continuous training program emphasizing
customer service
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Service calls
in a timely manor: some of our competitors make this claim
but can’t deliver
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Saves money
for small, medium, and home-based businesses by serving as their
part-time, on-demand Information Technology department
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No privacy
concerns: you can stand over our technicians’ shoulders and
watch while they work
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Why
telephone tech support is a BAD CALL: |
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 Requires
you to interrupt your busy day to sit through a lengthy call
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Can
be hard to understand the phone technician’s
jargon
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Many
phone technicians have a reputation for being impatient and
unhelpful
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Most
problems cannot be fixed over the phone
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Remote takeover capabilities are useless if you can’t connect to
the Internet
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Privacy concerns: you don’t know which files are being accessed
by remote technicians
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Why computer/electronics stores are
a BAD CALL: |
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This
requires
you
to disassemble
the computer and lug its components
to your car
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You
must fight traffic
while driving to the store
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No
guarantee of qualified technicians
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Too
much focus on selling retail products and not enough emphasis on
customer service
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Pressure to sign up for services or warranties as an add-on to
retail purchases
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Privacy concerns: technicians can and do snoop through your
computer’s files
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FYI,
The big box centers
send your
system to a regional service center!
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You
can’t go without your
computer for several days or weeks while a store
works on it!
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Why conventional shops are a BAD CALL |
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